At Flag Store Online, your privacy is very important to us.
We appreciate our customers and understand the value of protecting
your rights. We hope to address all of your concerns through this
list of privacy-related Frequently Asked Questions.
Why does Flag Store Online need my personal Information?
We use your name, email address, phone number, mailing address
and credit card information to process your orders. This information
is stored in a secure database, and is only available to individuals
with proper clearance. To offer our products and services in the
most efficient manner, Flag Store Online contracts with third party
service partners. These partners provide us with data collection,
storage and reporting services only and are restricted from using
your information in any way, other than to help us make our site
more useful to our visitors. Service partners are required to sign
confidentiality agreements and will abide by Flag Store Online's
privacy policies. To opt-out of having your personal information
available to our service partners, please click
here.
What is your credit card fraud policy?
In the unlikely event that you experience unauthorized use of your
credit card, promptly report the fraudulent activity to your credit
card company. Under the Fair Credit Billing Act, you are only liable
for the first $50 of the fraudulent charges. Please check with your
credit card company to verify specific terms and conditions.
Will I receive mail from Flag Store Online?
We only send information about our hot deals and specials to our
customers who find it useful. You can opt-out of receiving future
communications from us when you set up your account or by updating
your account information.
How safe is it to shop online?
Today, the Internet is actually the safest way of doing business
with your credit card. We have made it safer to use your credit
card on our site than it is to use it in more traditional ways,
such as in retail stores or restaurants.
What is SSL and how does it protect my privacy?
We use Secure Socket Layer (SSL) technology for mutual authentication,
data encryption and data integrity- all to ensure secure transactions
for our customers. SSL is the industry standard security protocol
to encode sensitive information, such as your credit card number.
SSL creates a shared digital key, which only lets the sender and
the receiver of the transmission scramble or unscramble information.
To everyone else, even the servers relaying the message, the SSL
transmission is indecipherable. SSL encryption can only be broken
by intercepting the encrypted message, recording it, and using a
computer to try every possible combination until the key is cracked.
Most keys range from 40 to 1,024 digits long...as you can imagine,
the number of possible combinations can be into the billions and
beyond!
Ok, so how about encryption?
Encryption is based on the mathematical scrambling and unscrambling
of messages. The type of encryption we use assigns two keys - one
is a public key and one is a private key. When you send us a message,
you use our public key to encrypt your message. Once we receive
your encrypted message, we use the private key to decode it. The
same key cannot both encrypt and decrypt information. So, information
encrypted using the private key can only be decrypted using the
public key, and vice versa- ensuring the security of your information.
I've heard a lot about Secure Sites. What does that mean?
Before completing any transaction on a website, you should make
sure it is a Secure Site. Being on a Secure Site means you are connected
under the cloak of SSL Security. You can tell if you are on a Secure
Site if you see a padlock or key somewhere along the bottom of your
browser's window. If the lock is closed or if the key is unbroken,
you are dealing with a Secure Site.
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Questions? Call Us: 1-800-438-6192